Quick Start Guide
Connect via USSD
- Dial *713*3607# on your phone
- Select your preferred data package
- Complete payment with mobile money
- Connect to WiFi network and enter your token
Connect via Web Portal
- Visit our web portal
- Register or login to your account
- Purchase a data package
- Connect to WiFi and use your internet token
Troubleshooting
Can't connect to WiFi?
- Ensure you're within range of our WiFi network
- Check that your device WiFi is turned on
- Try forgetting the network and reconnecting
- Restart your device and try again
Login page not loading?
- Clear your browser cache and cookies
- Try using a different browser
- Check your internet connection
- Contact support if the issue persists
Payment not going through?
- Ensure you have sufficient balance on your mobile money account
- Check that you've entered the correct payment details
- Wait a few minutes and check your account status
- Contact your mobile money provider if needed
Slow internet speed?
- Check your data usage and package limits
- Try connecting during off-peak hours
- Move closer to the WiFi access point
- Restart your device and router
Account Management
Check Data Usage
Monitor your data consumption and remaining balance:
- Login to the web portal
- Dial *713*3607# and select "Check Balance"
- Check your account dashboard
Renew Subscription
Extend your internet access before it expires:
- Use the web portal to purchase a new package
- Dial *713*3607# for quick renewal
- Set up auto-renewal in your account settings
Still Need Help?
Our support team is here to assist you 24/7
Support Hours: 24/7 • Response Time: Within 2 hours